Coronavirus Update

As a Healthcare facility, we still require all patients wear a mask 

when they visit our office and during eye exams

Coronavirus  (COVID-19) Update (November 29, 2021)

Thank you for your patience. Please read the following notices.

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OFFICE CLOSED Dec 24-Jan 1. Our team worked hard these past 2 years, in an exhausting pandemic, and earned 1 week off holiday to spend with our family and friends. We will NOT answer any emails or phone calls when our office is closed.

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End of the year NOTICE:

• FULLY BOOKED for 2021. We have available eye exams January 2022.

• If you want an eye exam for 2021, unfortunately we're fully booked. Please schedule elsewhere. We already shortened our exam times to accommodate as many patients as possible. We cannot accommodate any more exams this December.

• November and December appointments usually need to be made 1-2 months in advance (even pre-pandemic), since this is the busiest time of the year when insurance benefits end for many patients.

• No Backdating exams or services for insurance. If you have an eye exam and order glasses January 2022, we need to use your 2022 insurance. We cannot use your 2021 insurance when it is 2022. That is insurance fraud and our documents are electronically timestamped.

• Place contact lens orders by Dec 22 at 5pm to get 2021 receipt. Orders must be placed and fully paid, so we can place orders and submit insurance by December 23 noon. 

• We will NOT answer any emails, phone calls, order, or ship anything when our office is closed Dec 24-Jan 1 or outside of business hours.

Currently, we are offering these services:

• Glasses prescription update

• Contact renewal and contact lens evaluations

• Ordering contacts, free shipping

• Eyeglasses pick-up, adjustments, and minor repairs (screws, nosepads)

• Optical appointments for Eyewear browsing and ordering

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We are limiting these longer services, so our office can accommodate more patients:

• Routine Dilations (exceptions for patients with Diabetes, symptoms of new floaters, or over 50, high myopia >5D)

• First time contact lens fittings, which requires Insertion & Removal training (limited appointment availability)

• Any questions can be asked by email or phone. 

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If you are experiencing an emergency or need urgent care, please go to the ER or urgent care

• New flashes, floaters, blacking out, or suspect a retinal detachment: please go to ER or contact retinal specialist.

• Eye infections: go to urgent care, or contact your Primary Care Provider, Advice Nurse (Kaiser) or an Ophthalmology department.

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Our office protocols when you visit our office:

1) For all visits to the office, we will require that you wear a face covering or mask. We have 2 designated corners with mirrors, where patients can remove their masks to try on eyeglasses.

2) For each eye exam, you will fill out the health history form on DocuSign (we will email a link) with updated contact information 1-day in advance. If unable to open DocuSign, we can email a PDF copy or patient can fill out in-office.

3) Cancel your appointment if you have any symptoms of illness, fever or flu symptoms or exposure to COVID-19 in the past 2 weeks.

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4) All contact lens orders will be shipped directly to patients.

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5) We will prioritize assisting Eye Exam and Optical Browsing appointments over walk-in browsing.